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What is a work account?
Every user must sign in to the Business Center with a work account provided by their organization. (Employees of a school or college may see these referred to as a school account.) Work accounts are user accounts that you and others in your organization use to access the Volume Licensing Center, Business Center, Office 365 and other Microsoft business services.

Work accounts differ from Microsoft accounts (formerly known as Live ID). Work accounts are tied to an organization and allow employees to sign in to their organization's Microsoft services, such as Office 365, Microsoft Azure, Windows InTune or Dynamics CRM.

Microsoft accounts are tied to an individual. They are used to access personal services from Microsoft such as Outlook.com email or Xbox. Personal accounts cannot be used to sign in to the Business Center.
How do I register my organization?

When your organization signs the Microsoft Products and Services Agreement (MPSA) for a new Volume Licensing contract, Microsoft sends the designated domain administrator an email message welcoming your organization and telling the administrator how to sign in to the Business Center for the first time.

  1. The domain administrator receives the welcome email.
    • If you are the domain administrator, and you have not received a welcome email, or the welcome invitation has expired, contact your Microsoft partner and ask them to resend the invitation.
    • Microsoft partners also have the ability to modify the designated domain administrator at your organization. If you believe the invitation was sent to the wrong person, ask your partner to designate the correct person and resend the invitation to them.
  2. If your organization does not already have a work account set up with Microsoft, the domain administrator must create one since they will need one to sign in the Business Center. After they select the Get started now link in the invitation email, they will be directed to a page with instructions on how to Sign up for a new work account.
    • If your organization is already using Office 365, Microsoft Azure, Windows InTune or Dynamics CRM, then your organization already has a work account. Use your existing work account with Microsoft to sign in to the Business Center. Select Get started now in the invitation email and then go to the Sign in link on the page.
  3. The domain administrator signs in to the Business Center for the first time, using their new or existing work account.
  4. The domain administrator adds other users from their organization to the Business Center and assigns them user roles that define what tasks they can perform.
  5. These other users receive their email invitations from Microsoft and sign in for the first time to the Business Center.
Before other employees can sign in to the Business Center with a work account, you must add them as users.

For more detailed step-by-step instructions, download the customer guide to registering for the Volume Licensing Center. These same instructions also apply to accessing the Business Center, although you must be invited to join the pilot of the Business Center.

Download the guide
Registering a work account

Before users can sign in and use the Business Center, the domain administrator must specify a work account for their organization. If your organization is already using Office 365, Microsoft Azure, Windows InTune or Dynamics CRM, you already have a work account. Use the same work account you use to sign in to those products.

To create a new work account:

  1. Open the email invitation to the Business Center.
  2. Select the Get started now link.

    NOTE This link expires in 14 days. If you don’t use it within that time limit, ask to have the invitation resent to you.
  3. This link will open a page welcoming you the Business Center and asking you to SIGN IN with an existing work account or SIGN UP for a new work account. Which option you get on this page depends on whether Microsoft detects if your organization has used the Business Center before or other Microsoft services.
  4. Select SIGN UP to create a new work account.
  5. This will open a page titled Register to use the Volume Licensing Center. Fill in all the fields.
For help filling in these fields, including selecting a domain for your work account, download the customer guide to registering for the Volume Licensing Center. These instructions also apply to the Business Center.
    How to replace my work domain with my public domain?
    To take the domain created during the process of creating a new work account and replace it with your organization’s public domain, an administrator from your organization must sign in to the Windows Azure Management Portal using the same credentials they use to access the Business Center.

    Then they can register their organization's own public domain. Once they have completed this, the organization's public domain can be used in the work accounts that you and all your employees will use to sign in to the Business Center.
    Troubleshooting common sign in problems

    If you are a user, and you cannot sign in to the Business Center:

    • Make sure you are using the work account credentials provided by your organization. Personal accounts will not work.
    • If you have forgotten your password, ask your administrator to reset it.

    If you are a domain administrator trying to register your organization:

    • Check to see if the link in the welcome email from Microsoft inviting you to register for the Business Center has expired. If it has, ask your Microsoft partner to resend it. The invitation link expires after 14 days.
    • If you have not received a welcome email, ask your Microsoft partner to confirm that you are designated as the domain administrator for your organization on the MPSA agreement. If you are, ask them to resend you the welcome email.
    • If you have confirmed you are the domain administrator and still do not receive the invitation email, make sure your spam filter is not blocking the message. Contact your Microsoft partner if that doesn’t work.
    What is the Microsoft Business Center?

    We've upgraded the Volume Licensing Center to the Microsoft Business Center.

    In the Business Center you’ll find all the great things you had in the Microsoft Volume Licensing Center, plus some key design changes and improved access to support.

     

    • Updated dashboard. Important information about your inventory and benefits is surfaced on the dashboard, where you can quickly view what assets you have and what benefits you can use.
    • New homes for key tasks. Hover over the new Business Center menu to find familiar tasks.
    • Improved help and support. We’ve made it easier for you to search, submit support requests and find help on your own.
    Stay tuned as we add more features to the Business Center to help you discover, learn and manage your account with Microsoft.
    How do I view my licenses and online service subscriptions?

    First, sign in to the Business Center to view and manage your licenses and online services subscriptions. The Inventory section on the dashboard displays a subset of all your licenses and subscriptions. The See all inventory link on the top of the dashboard page takes you to the complete listing on the Licenses, Services and Benefits page. (You may also navigate to this page by selecting the Inventory menu item and then Manage my inventory.)

    1. If you have more than one purchasing account, select the relevant account. In the Business Center you can do this at the top right of the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Browse the list of your products displayed on the page and select to view details about each product or service. When you expand an item, you will see individual versions and editions you have licensed.

    Today, the Business Center inventory includes all the licenses, online services subscriptions, and related benefits you’ve acquired through your Microsoft Products and Services Agreement (MPSA). Assets purchased through other Microsoft programs such as Enterprise Agreement can be found in the Volume Licensing Service Center. We’re working hard to bring those assets into the Business Center so that you can access everything in one place. We’ll keep you posted here on our progress.

    Set up online services

    You can set up and start using new online services on the Licenses, Services and Benefits page of the Business Center – you can only access this after signing in with your work account.

    When you set up an online service, you commit to placing an order for them promptly with your partner. If you don't, Microsoft may cancel the service. Microsoft will notify your partner after you complete setup.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Select the Inventory menu item and then Set up online services.
    3. Select an online service from the list of available services.
    4. Choose a specific plan from the checklist of available options, and specify a quantity, then select Next.
    5. Verify the information is correct, then select Submit.
    After you've submitted the request, you should receive an email message confirming when the services are ready for you to use. Your partner will be notified, and should contact you to place the order.

    For more detailed step-by-step instructions, download the customer guide to setting up and using online services.

    Download the guide
    Manage online services and assign users
    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Find the relevant product, and expand the row to see details.
    4. Expand the relevant edition. For example, under Office 365, you might expand the Enterprise E1 edition of Office 365.
    5. In the ACTIONS menu, select Manage services.
    This process takes you out of the Business Center to the Microsoft site specific to the online service. For example, if you select Manage services for an edition of Office 365, this will take you to the Office 365 site, where you can start using and managing Office 365. Because you are already signed in to the Business Center with your work account when you select Manage services, you should not need to sign in again when you are redirected to the Office 365 site.

    Each site you may be redirected to has information to help you learn about your services. If you have questions about a specific service once you've left the Business Center, look for help links on the online service site.
    Find accounts that will expire soon
    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Near the top of the page, select Expand/Collapse all to expand all products.
    4. The Next expiration column lists the expiration date.
      • If a purchasing account is within 90 days of its expiration date, an Expiring soon notification is displayed.
      • If the account expires within 30 days, the expiration date appears in red.
    Which benefits could I be entitled to?

    Here are the Software Assurance and services benefits offered at the time this guide was written. More benefits may become available in the future.

     

    • 24x7 Problem Resolution – Phone entitles you to phone support for all Microsoft Server, Windows and Office products and editions.
    • 24x7 Problem Resolution – Web allows you to open support requests online and covers multiple products.
    • e-Learning is online training from Microsoft that provides individuals with self-paced, interactive training on select Microsoft technologies. This online training helps your employees gain the skills they need to be more productive with their current Microsoft software and prepare for new versions.
    • System Center Global Service Monitor is available exclusively to Software Assurance customers. This cloud service extends the application monitoring capabilities in System Center 2012 beyond your organization's own network boundary. Global Service Monitor uses Windows Azure points of presence to monitor and identify external factors to help give you a true reflection of an end-user's experience of a web application.
    • Home Use Program (HUP) gives your employees the ability to get the latest version of the Microsoft Office suite or applications to use on their home computer through a low-cost download. When employees use the same software at home and work, they naturally gain more skills which helps improve productivity.
    • Microsoft Dynamics CustomerSource is your central source for expert insights, proactive tools, and more. Drive user adoption and help employees boost productivity by accessing tools and resources 24 hours a day through this unique, online portal designed specifically for Microsoft Dynamics customers.
    • Multi-Language Pack for Microsoft Office enables you to deploy a single Office image with support for 40 user interface (UI) languages, and equip individuals who create or edit content with powerful proofing tools and self-help features. Language Packs give you the flexibility to customize Office in the language of your choice.
    • Software assurance Planning Services provide on-site expertise to help you plan your next Microsoft technologies deployment. Deployment planning consultants help you evaluate how best to deploy an array of Microsoft solutions on-premises, in the cloud, or in hybrid environments.
    • Training Vouchers let your IT staff take instructor-led courses taught by Microsoft Learning Partners and developed by Microsoft experts. These in-depth courses are designed to help your IT staff deploy, manage and support new software.
    • Windows Thin PC enables customers to repurpose existing PCs as thin clients by providing a locked-down version of Windows 7 with a smaller footprint.

    How can I access my benefits summary and details?

    The Software Assurance and Services Benefits tab of the Licenses, Services and Benefits page displays all your product licenses and online services, arranged by product group.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Select the Software Assurance and Services Benefits tab.
    4. Use the arrows at the right of a benefit row to view more details or see instructions on using that benefit.

    Note that:

    • Some benefit details pages include a link to instructions that an administrator can send to their participants, telling them how to use the benefit. For example, the Home Use Program page includes instructions administrators can send to end users telling them how to download and install the copy of Microsoft Office they are eligible to purchase.
    • If the benefit requires users to have an eligible domain name in their email address, the eligible domain names will be listed.
    • Some benefit details pages include other information specific to that benefit.
    How do I use my benefits?

    Because there are many different types of Software Assurance and services benefits and they vary so widely, there is a lot of information about how the different benefits work and how to use them. You can find many details about each of your benefits, with links to even more information.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Select the Software Assurance and Services Benefits tab.
    4. Find the relevant benefit, and use the arrows at the right of the row to see instructions on using that benefit. Instructions are written primarily for administrators, explaining how to set up the benefit for users in their organization.
    How do I add or delete benefit users, or send instructions to a user?

    Some benefit detail pages allow you to add or delete benefit users.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Select the Software Assurance and Services Benefits tab.
    4. Find the relevant benefit, and use the arrows at the right of the row to see benefit details.
    5. If the selected benefit supports user management:
    • To add a new user, select the Add user button.
    • To edit an existing user, find the relevant user, then select Edit user under the Actions menu.
    • To remove an existing user, find the relevant user, then select Delete user under the Actions menu.
    • To resend instructions to a specific user, find the user, then select Resend instructions under the Actions menu.

    How do I start using my e-Learning benefits?

    The e-Learning benefit is online training from Microsoft, providing individuals with self-paced, interactive training on select Microsoft technologies. This online training helps your employees gain the skills they need to be more productive with current Microsoft software, and to prepare for new versions. For every qualifying license covered by Software assurance, one person in your organization is provided with access to select e-Learning courses for that product. You can find the number of people in your organization who are eligible to use e-Learning on the main benefits page.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Select the Software Assurance and Services Benefits tab.
    4. Find the e-Learning benefit, and use the arrows at the right of the row to see instructions on using your e-Learning benefits.
    5. Under Eligible domain names, specify the domain names employees in your organization must have in their email address to qualify for e-Learning. Only employees with an email address that includes one of these domains will be able to use this benefit.
    6. After you successfully add at least one eligible domain name, an Access Code will be generated and displayed near the top of the benefits page. Your trainees will need this code when they register for e-Learning courses. (All employees can use the same code.)
    7. To tell your employees how to access e-Learning courses, copy and paste the instructions provided into an email to your employees.
    For more detailed information and step-by-step instructions, download the customer guide to using e-Learning benefits.
    How do I use training vouchers?

    Training Vouchers let your IT staff take instructor-led classroom courses taught by Microsoft Learning Partners and developed by Microsoft experts. These in-depth technical courses are designed to help your IT staff deploy, manage and support new software. Training Voucher benefits are measured by number of training days. Each training day is a day of classroom training for one employee in your organization. You can find the number of training days your organization is eligible for on the main benefits page, in the listing for Training Vouchers.

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Select the Software Assurance and Services Benefits tab.
    4. Find the training vouchers benefit, and use the arrows at the right of the row to see instructions on using training vouchers.
    5. Expand the Assign vouchers section, and complete the form once for each employee you wish to receive Training Voucher days.
    6. Expand the section titled View instructions sent to your trainees to see the message that will automatically be sent to each person with instructions on how to use the Training Voucher to sign up for classroom training. You can change the language for these instructions using the Select a language drop-down menu.
    7. Verify the information, then select Submit.
    You can view a list of assignments at the bottom of the page.

    For more detailed information and step-by-step instructions, download the customer guide to using training vouchers.
    Can partners manage benefits on my behalf?
    Yes, customers can choose to allow their Microsoft partner to manage benefits on their behalf. You can allow multiple partners to manage your benefits and cancel these permissions at any time. The request to manage benefits must come from the partner. If you grant a partner permission to manage benefits on your behalf, they will be able to perform all these actions:

    • Add and remove authorized domains
    • Distribute access codes to users
    • Add, edit and remove authorized users
    • Add and remove authorized domains
    • Assign and revoke training vouchers
    • Download software and view product keys
    • Manage additional benefits released in the future
    How do I grant or remove a partner's ability to manage benefits?

    To manage permissions for a Microsoft partner:

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Open the Licenses, Services and Benefits page. (Select the Inventory menu item and then Manage my inventory.)
    3. Go to the Software Assurance and Services Benefits tab.
    4. Under Your benefits, select View and edit partner benefit permissions.
    5. To grant permissions, find the pending request you want and select Approve request or Deny request from the Change status drop-down menu, then select Submit.
    6. To remove permissions, find the approved request you want and select Remove permission from the Change status drop-down menu, then select Submit.
    If you don’t see a link that says View and edit partner benefit permissions, contact your partner and ask them to request permissions. The request must originate with them.
    How does Microsoft measure benefits usage?

    The way each benefit is measured varies depending on the benefit:

     

    • 24 x 7 Problem Resolution phone and web support benefits are measured by number of incidents.
    • e-Learning benefits are measured by number of participants.
    • Global Service Monitor (GSM) benefits are measured by number of available downloads.
    • Home Use Program (HUP) benefits are measured by number of licenses.
    • Multi-Language Pack for Microsoft Office benefits are measured by available downloads.
    • Planning Services benefits are measured by number of planning days.
    • Training Voucher benefits are measured by number of training days.
    • Windows Thin PC benefits are measured by number of available downloads.
    • Dynamics CustomerSource benefits are not measured.
    How do I view a list of available products?

    Customers can view a list of products on the Downloads and Keys section of the Business Center. The page gives you access to any product available to you, whether you own it or not. This allows you to try out the other software listed. The list can be sorted alphabetically, or filtered by category.

    There are two ways to find a product. They can be used separately or in combination:

     

    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Select the Inventory menu and then Get downloads and keys. Select one or more of the checkboxes under Categories. This narrows the list to the products in the selected product family.
    3. Type the name of the product in the Search box. As you start typing, a list of product names should appear in a drop-down menu. Select a product name, or continue your search by selecting the magnifying glass icon or pressing Enter on your keyboard. This limits the search results to only those products containing the words you typed.
    4. If details about the product version, special instructions, or system requirements are available, a More link will be visible at the end of the product description. Select this link to expand the product details. Some products do not have more details available.
    How do I download products?
    1. Sign in to the Business Center. If you have more than one purchasing account, select the relevant account on the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Select the Inventory menu and then Get downloads and keys. Find the product you wish to download.
    3. Review any special instructions, setup keys or terms of use.
    4. Select the Download icon.
    5. Select the language and operating system that you want from the Files drop-down list.
    6. Select the Download buttons at the bottom of the product description. If there are multiple items under a product bundle, all of the products can be downloaded at the same time by selecting each of the available Download buttons. The products will download concurrently.
    7. When a confirmation dialog appears, choose the appropriate option to Run, Save, or Cancel the request.
    How do I export a list of product keys?

    If you have multiple accounts, it is a good idea to use filters to only display the account you want before exporting or printing keys. To filter the list, open the Account menu (top right of page), and select the account for which you want the keys. After filtering the list, only the keys associated with that account will be printed or exported.

     

    1. If relevant, filter the list to display a single account.
    2. Select Export all keys
    3. Choose whether to Print keys or Export as CSV.
    NOTE: The Account menu filters all lists in the Business Center that pertain to accounts. If you have filtered to display a single account, when you are finished, set Account back to All.
    Understanding the agreement process
    1. The partner creates a sales package in the Volume Licensing Partner Center, and sends it to the customer.
    2. The customer reviews the sales package in the Business Center.
    3. The customer signs the agreement. The agreement may be signed electronically via DocuSign, or can provide physical signatures via hardcopy.
    4. Partners are notified of the approval decision.
    5. Customers may view signed copies of the agreement in the Business Center.
    View a list of agreements

    Sign in to the Business Center with your work account. Then you can view a list of signed agreements on the Agreements page (Select the Account menu and then View agreements).

    You can filter the list by:

     

    • Purchasing account name
    • Purchasing account number
    • Agreement number
    • Agreement start date
    • Status
    • Location
    How do I edit my agreement or purchasing account details?

    Customers can update the anniversary month of the agreement, purchasing account address and purchasing account contact information.

     

    1. Sign in to the Business Center with your work account.
    2. To update the purchasing account address, go to the Agreements page. (Select the Account menu and then View agreements.)
    3. If you have multiple purchasing accounts, select the purchasing account you want to update.
    4. Select the edit icon next to the relevant field, edit the information, and then select Save.
    How do I sign a volume licensing agreement?
    Customers may sign an agreement electronically via DocuSign or on paper. Your Microsoft partner makes this choice when they prepare an agreement for you to sign.

    If you are sent an agreement to sign electronically, you will receive an email notification from Microsoft that the agreement is ready to sign. It will contain a link to the agreement in a secure DocuSign® application. To open it, select View Documents in the email.
    How do I view my licenses and online service subscriptions?

    First, sign in to the Business Center to view and manage your licenses and online services subscriptions. The Inventory section on the dashboard displays a subset of all your licenses and subscriptions. The See all inventory link on the top of the dashboard page takes you to the complete listing on the Licenses, Services and Benefits page. (You may also navigate to this page by selecting the Inventory menu item and then Manage my inventory.)

    1. If you have more than one purchasing account, select the relevant account. In the Business Center you can do this at the top right of the dashboard. If you only have one purchasing account, your purchasing account will be selected automatically for you.
    2. Browse the list of your products displayed on the page and select to view details about each product or service. When you expand an item, you will see individual versions and editions you have licensed.

    Today, the Business Center inventory includes all the licenses, online services subscriptions, and related benefits you’ve acquired through your Microsoft Products and Services Agreement (MPSA). Assets purchased through other Microsoft programs such as Enterprise Agreement can be found in the Volume Licensing Service Center. We’re working hard to bring those assets into the Business Center so that you can access everything in one place. We’ll keep you posted here on our progress.

    New support for Azure and MSDN subscriptions
    The Business Center supports Azure and MSDN subscriptions. MSDN and Azure subscriptions are available through your Microsoft partner, who can order them for you in the Volume Licensing Partner Center. You cannot set up MSDN and Azure subscriptions on your own. After your partner orders MSDN or Azure for you, you will be able to see them listed with all your other products and services in the Business Center.
    How do I view order history?

    Sign in to the Business Center with your work account. Then you can view a list of orders on the Order history page (Select the Account menu, then View order history.)

    The list can be filtered by:

     

    • Order date
    • Order type
    • Ordering party
    • Microsoft order number
    • Agreement number
    • Purchasing account number
    • Purchase order status

    How do I order products and online services?
    To order products and online services, contact your Microsoft partner.

    You can set up new online services yourself in the Business Center and begin using them, but you must have your Microsoft partner place an order for them promptly to avoid losing access to those services.
    How do I set up and use online services?
    Customers can set up and start using new online services on the Licenses, Services and Benefits page of the Business Center. (Select the Inventory menu, then Set up online services.) This is called self-provisioning. When you set up an online service, you commit to placing an order for them promptly with your partner.
    Understanding renewal pricing for online services
    During the year leading up to your subscription anniversary, Microsoft will examine your first purchase of an online service in the current service year. If the first purchase was less than what you would pay today for a new subscription to that service, you will receive the lower price.

    You will never receive an increase in price until you reach your anniversary. Your price may increase when you purchase additional online service seats in your next anniversary year.
    Understanding user roles
    • Account viewers can view agreements, orders, license details, and reports.
    • Report viewers can view agreements, keys, orders, license details, and reports.
    • Account managers can edit active agreements, handle self-service provisioning, and download software; and they can view agreements, keys, orders, license details, and reports.
    • User administrators can manage users.
    • Agreement administrator can view information specific to agreements.
    • Account administrator can manage all tasks.
    View online profile and current permissions
    Sign in to the Business Center with your work account. Then, from any page except the Support section, select My profile from the drop-down that appears under the login email in the upper right corner. This will display your profile information and permissions (user role).
    Search for a user
    Sign into Business Center with your work account. Then go to the Manage Users section (Select the Account menu, then Manage users):
    1. Use Search by contact email to quickly find a specific user when you already know his or her email address.
    2. Use Filter by status to view only those users with a specific account status.
    3. Sort and filter your results for a more refined view.
    How do I assign roles to existing users?
    Account administrators, Agreement administrators and User administrators have the ability to add, revoke and change user permissions.

    When you add a new user or update details for an existing user, you can assign them one or more roles in the Business Center.
    1. Sign in to the Business Center with your work account.
    2. From the Manage Users page, find the user you want to edit. (Select the Account menu, then Manage users.)
    3. Select the user to open the user details page.
    4. Select EDIT to select or unselect any of the roles for this user, and then select SAVE.
    Edits to any user details other than role must be made in your organization’s Azure Active Directory. See Using the Azure Management Portal.
    How do I add a new user?
    Account administrators, Agreement administrators and User administrators have the ability to add, revoke and change user permissions.
    1. Sign in to the Business Center with your work account.
    2. Select the Account menu, then Manage users.
    3. On the Manage Users page, select ADD USER. (Select the Account menu, then Manage users.)
    4. Complete each field, and specify a role for the new user.
      • The User ID is a unique identifier for the individual, usually the user name in their email address. For example use “Taitoy” for someone with the email address taitoy@contoso.com.
      • The Domain is associated with the work account. The User ID plus the Domain will form the work account that each user must use to sign in to Business Center. The domain administrator for your organization should specify what domain to use.
      • The Password recipient email address is the address used to send a password and other information to this user. A user’s email address is typically not the same as their work account. For example, someone with an email address taitoy@contoso.com might have a work account of taitoy@contoso.onmicrosoft.com.
        • If you are adding a user who will have User administrator permissions, you will see a checkbox to Enable as global admin in my Azure Active Directory. Check this box if you want to allow this user to be able to create new users in your directory. User administrators without this designation will only be able to assign roles to existing users.
        • Select Submit or Submit and add another user or Cancel.
        • To confirm that the new user was successfully added, review the notification message on the Manage Users page.
      How do I use the Azure Management portal?
      The Azure Management portal is used to manage user information in your Azure Active Directory and certain information in the Business Center, including user passwords.
      1. Go to the Azure Management portal and sign in using your work account credentials.
        • First-time users to the Azure Management portal will be required to complete a one-time mobile verification process.
        • Enter your mobile phone number and select Send text message. Enter the verification code online from the text message you receive, and then select Verify code.
        • Review the sign up information, and select Sign up.
      2. Once you are logged in, select the Portal button in the upper right corner.
      How do I edit information about my users?
      1. Go to the Azure Management portal and sign in using your work account credentials.
      2. Select the Portal button in the upper right corner.
      3. Select the domain name in the work account you are using to access to the Business Center.
      4. On your organization’s Directory page, select Users.
      5. On the Users page, find and select name for the user whose role you want to change.
      6. On the user's Profile page, make the desired changes, then select Save.
      How do I reset user passwords?
      Administrators can reset user passwords from the Azure Management portal. This is where you can change the password that people in your organization use to sign in to the Business Center with their work account.
      1. Go to the Azure Management portal and sign in using your work account credentials.
      2. Select the Portal button in the upper right corner.
      3. Select the domain name in the work account you are using to access Business Center.
      4. On your organizations Directory page, select Users.
      5. On the USERS page, find and select a name for the user whose role you want to change.
      6. On the user's PROFILE page, select Reset password at the bottom of the screen.
      What are the different standard reports I can view?
      You can choose from many different standard reports for customers:

      24 x 7 Phone Support report

      Check your use of this benefit, which allows you to open problem resolution requests using the Microsoft Support site or by phoning Microsoft Support.

      24 x 7 Web Support report

      Check your use of this benefit, which allows you to open problem resolution requests through the Web using the Microsoft Support site.

      Agreements report

      Check details on your Volume Licensing agreements, including purchasing agreements and purchasing contacts. You can filter these reports by account, agreement number or contact name.

      Agreement Offers report

      View all attributes related to Purchasing Accounts and the related Offers. This includes information at the Product Pool level including Pool Points and Price Level.

      Home Use program report

      Check your use of this benefit, which allows your employees to get the latest version of the Microsoft Office suite or applications to use on their home computer through a low-cost download.

      Licenses and Services report

      Check all your licenses and online services.

      Online Services Renewals report

      Check what online services are due to renew and when they will expire.

      Packages and Products report

      This report lists the customer asset position and history including how did they get it and how did they use it at package level and product level.

      Planning Services report

      Check your use of this benefit, which provides on-site expertise to help you plan your next Microsoft technologies deployment.

      Training Vouchers report

      Check your use of this benefit, which let your IT staff take instructor-led courses taught by Microsoft Learning Partners and developed by Microsoft experts.

      Unpaid Online Services Reconciliation report

      Check for discrepancies between the quantity of online services you are using versus the quantity ordered, and reconcile those differences. This report can help you determine what online services to order to avoid any disruptions in service. You can filter these reports by order number, agreement number, or product.

      These standard reports are grouped into four different categories:
      • Agreements
      • Licenses and Services
      • Orders and Invoices
      • Software Assurance Benefits
      The reports work the same across the different categories.
      How do I view a standard report?
      You can choose from a list of standard reports on the Reports page of the Business Center.
      1. Select the report you want.
      2. Fill in the fields you want to use to find the information you want. You don’t need to fill in all the fields.
      3. To narrow the results using other fields, select Show more filters.
      4. When you’re done, select View report.
      TIP: If you want to create an Agreements report but don’t know the agreement number, you can search for the agreement by contact name, contact email address or account.
      How do I create a custom report?
      You can save variations of standard reports as custom reports. Once created, custom reports can be viewed or exported to Excel.
      1. Sign in to the Business Center with your work account.
      2. From the Reports page, select the report you want to customize.
      3. Fill in all the fields you want for your report query. You don't need to fill in every field.
      4. From the actions menu, select Save Report Query.
      5. Name the report, and optionally, add a description.
      6. Select Save. You should receive a confirmation message that your custom report has been added to the report catalog.
      7. From the actions menu, choose Select Columns.
        • To add columns to the report, select them in the Available Columns list on the left, and use the right arrow button to move the column to the Selected Columns list on the right. Ctrl+select to select multiple columns.
        • To remove columns from the report, select them in the Selected Columns list on the right, and use the left arrow button to move the column to the Available Columns list on the left. Note that some columns are required and cannot be removed.
        • Select Save.
      How do I view a custom report?
      After save your query to create a custom report, you can view it from the Custom reports tab on the Reports page.
      1. Sign in to the Business Center with your work account.
      2. From the Reports page, select the Custom reports tab.
      3. Find the report you wish to view, and using the ACTIONS menu, select View Report.
      The report is limited to 10,000 records. If your report exceeds that limit, a warning message will let you know some records are not shown. You can use filters to narrow results.
      How do I export results from my reports?
      You can export up to 10,000 records of a report into an Excel spreadsheet.
      1. Sign in to the Business Center with your work account.
      2. From the Reports page, navigate to the Custom reports tab.
      3. Find the report you wish to view, and using the ACTIONS menu, select Export report to Excel.
      4. Open or save the file, or cancel the request.
      NOTE: Reports that have currency amounts typically display the currency type as a separate field. The currency format would be based on the browser location settings and those settings would be passed to Excel upon export.
      How do I delete custom reports?
      1. Sign in to the Business Center with your work account.
      2. From the Reports page, navigate to the Custom reports tab.
      3. Find the report you wish to delete, and using the ACTIONS menu, select Remove report.
      4. Select Yes in the confirmation dialog to permanently delete the custom report, or No to cancel.